Privacy Policy

1. Overview

The Resume Shop ("we," "us," or "our") operates theresumeshop.co. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. We are committed to handling your data with care and respect.

2. Information We Collect

Information you provide: When you submit a lead form or place an order, we collect information such as your name, email address, phone number, job title, LinkedIn URL, current resume, and details about your career situation. We collect only what's necessary to deliver our services.

Payment information: Payments are processed by Stripe. We do not store your credit card number or payment details on our servers. Stripe's privacy policy governs how your payment data is handled.

Usage data: We may collect basic analytics about how visitors use our site (pages visited, referral source, browser type) to help us improve the experience. This data is aggregated and not linked to individual identities.

3. How We Use Your Information

We use the information we collect to:

• Deliver and improve our resume writing and LinkedIn services
• Communicate with you about your order and follow up on your experience
• Process payments through Stripe
• Send you service-related emails (we do not send marketing emails without your consent)
• Understand how our site is being used so we can improve it

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only in these limited circumstances:

• Service providers: We use third-party tools (such as Stripe for payments and Google for email) to operate our business. These providers access only the data necessary to perform their function and are bound by their own privacy policies.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request.

5. Data Retention

We retain your personal information for as long as necessary to fulfill our services and comply with legal obligations. If you would like us to delete your data, please contact us and we will honor that request within a reasonable timeframe.

6. Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

8. Cookies

Our site may use essential cookies to function properly (e.g., session management). We do not use tracking cookies for advertising purposes. If you have cookies disabled, the site will still function for most purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the date at the top of this page. We encourage you to review this policy from time to time.

11. Contact

If you have questions or concerns about this Privacy Policy, please reach out at [email protected].